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All of our puppets are shipped to mainland UK addresses free of charge.
If you live outside of this area please get in touch via our contact form or over the telephone and we will happily let you know if delivery
to your area will incur any additional postage charges. Please note that we do not ship outside of the UK.
If for any reason your are unhappy with your purchase, please get in touch via email, our contact form or over the phone so we can help. If the
product is faulty or arrives in less than perfect condition we will arrange for a replacement for you. If you purchased your product within
the last 14 days and have changed your mind, you may return the product to us in perfect, unused condition at your own expense. When we receive
your item in satisfactory condition we will refund the purchase price to the card you originally paid with. If you would prefer to exchange your
puppet for another please just let us know and we will be happy to discuss this with you and advise what might be more suitable.
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